Testimonials

We are very proud of the importance the industry continues to place on winning a Retail Industry Award. Year on year, the awards raise their profile both within the trade and among consumers. 

Read what some of the past Retail Industry Awards winners had to say about winning an award.

"Our Colleagues have done a fantastic job over the last 18 months and we are so proud on their behalf to receive the award."

Peter Batt, Divisional Managing Director, the Co-operative Group

"We are incredibly proud to have won this award, it is our 4th consecutive year winning Fresh Produce Retailer of the year."

Jasmine Kastner – Head of Fresh Produce Buying, Lidl

“Everyone across the One Stop business is incredibly proud to have won this award for the second time in three years. This award reflects the excellent customer service, hard work, passion, commitment, determination and going the extra mile every day in local communities that our franchisees, families and teams do for our customers and each other."

John Miller, Head of Franchise, One Stop

"Winning this award really does mean everything. It is a massive award and it means a lot to us. We were judged by people who really knew their stuff and it is a very emotional win for us. It is amazing.”  
Andy Dike, Store Owner, Dike & Son

 “To be among all these other retailers that are successful in their own right is nice in itself, but to be singled out as a winner tonight is absolutely amazing. We have got 85 people who work for us back at the store and this goes to all of them and all of our customers."

Adam Vincent, Director, Dike & Son

We have put a lot of effort into the growing frozen category and we are just really delighted to have won.”

Paul Gardner, Co-owner, Nash & Gardner’s Budgens of Islington

“We couldn’t be more proud to be awarded such a significant accolade. As we celebrate 10 years of supporting local communities, more than £10m raised and more than 10,000 individual donations, to now be recognised this way really is the icing on the cake. Thank you to all the Nisa retailers who continue to support the charity with such gusto.” A new mechanic introduced in May this year means all products featured on the Nisa consumer leaflet now carry a contribution to the charity. Judges liked the fact the initiative made it easy for independent retailers to support their local communities by finding good causes for them to back."

Kate Carroll, Head of Charity, Nisa Retail 

“Having our franchisees recognised for their hard work is an amazing achievement for both them and the Welcome team. Many congratulations to all our winners and highly commended stores. It has been an incredible yet very challenging year for everyone in retail and, against this backdrop, to be recognised by the Retail Industry Awards as among the best in the industry is something we are tremendously proud of for our Welcome winners.”

Mike Fitton, Franchise Business Manager, Southern Co-op

“Our independent retailers have once again swept the board at a national, UK-wide awards ceremony, pushing the standards of independent retailing even higher. These retailers have had a very challenging 18 months, and none have shown greater support to their communities. Awards like these are not just for the glory but put retail excellence on the map.”

Paddy Doody, sales and marketing director, Henderson Group

“It was a huge honour to be awarded the trophy for Outstanding Achievement. I receive it on behalf of all the customers, colleagues, suppliers and industry bodies that have supported me over the years – without everybody’s support the award would not be possible.”

Steve Fox, Motor Fuel Group

“We are delighted to have won the title of Symbol/Franchise Group of the Year for the second year in succession. The award recognises the incredible contribution made by Nisa partners and colleagues, and our logistics partner DHL, during a hugely demanding and unprecedented period. The award means a huge amount to all of us.”

Ken Towle, Chief Executive, Nisa

“This is amazing. We are shocked and speechless. It is just amazing to win this after the last 18 months – it makes it all worthwhile.”
Anita Nye, Premier Eldred Drive Store, Orpington, Kent

“It was great to see resilience and innovation in the convenience sector celebrated in a year like no other.”
Louise Hoste, Managing Director, Spar UK

“This is one of those awards that everyone looks up to and we are so glad we won it. It means a lot to us that all our hard work has been rewarded.”
Ajay Singh, Morley Convenience Store, Premier, Leeds

“These awards motivate the team even more and we’re very proud to have made such an impact on the industry across the UK.”
Terry Mulkerns, owner, Mulkerns Eurospar, Newry, County Down

“We are elated and thrilled to have won the award. It puts us at the forefront of the post office retailers in the country. For us to be recognised in this way is fantastic.”
Richard Dance, owner, Welcome Brockenhurst, Hampshire

“I am completely over the moon at winning this.”
Lewis Prager, Best-one Preens, Wakefield, West Yorkshire

“Fresh and local is what we pride ourselves on to provide for our local shoppers. We couldn't be prouder to lift this award for another year.”
Gary McCulloch, Store Manager, JC Stewart Magherafelt, County Londonderry.

“This year’s Retail Industry Awards recognised the resilience of the entire retail industry for the fortitude and innovation we have shown to lessen the impact of Covid and subsequent lockdowns.”
Terry Mulkerns, Owner, Mulkerns Eurospar, Newry, County Down

“The retail industry is an incredibly competitive field and it is an honour to have been recognised as a stand-out business success.”
Gary Lynch, Owner, Lynch’s Eurospar Skeoge, Derry

"We are incredibly proud to have won this award, it is our 4th consecutive year winning Fresh Produce Retailer of the year."
Jasmine Kastner, Head of Fresh Produce Buying, Lidl