We are very proud of the importance the industry continues to place on winning a Retail Industry Award. Year on year, the awards raise their profile both within the trade and amongst consumers. Read what some of the past Retail Industry Awards winners had to say about winning an award.
“Everyone across the One Stop business I incredibly proud to have won this award for the second time in three years. “This award reflects the excellent customer service, hard work, passion, commitment, determination and going the extra mile every day in local communities that our franchisees, families and teams do for our customers and each other."
John Miller, Head of Franchise, One Stop
"Winning this award really does mean everything. It is a massive award and it means a lot to us. We were judged by people who really knew their stuff and it is a very emotional win for us. It is amazing.” Director Adam Vincent added: “To be among all these other retailers that are successful in their own right is nice in itself, but to be singled out as a winner tonight is absolutely amazing. We have got 85 people who work for us back at the store and this goes to all of them and all of our customers.” Dike & Son also scooped the Digital Engagement award in recognition of its innovative online shopping platform and welltailored social media strategy, while Nash & Gardner’s Budgens of Islington was additionally named independent Frozen Food Retailer of the Year. Co-owner Paul Gardner said: “We have put a lot of effort into the growing frozen category and we are just really delighted to have won.”
Andy Dike, Store Owner, Dike & Son
“It’s been another great year for Spar. The global model has been delivered locally with passion and integrity by our independent, entrepreneurial9 Spar retailers. We’ve invested in our formats, customer missions, own-brand and a selling plan that does what it says on the tin. “We are delighted to have won this prestigious Retail Industry Award.” Spar invested more than £15m in a marketing programme covering social media, sampling and point-of-sale underpinned by further development of own-label products including a new range of wines for “great all round package.”
Kate Carroll, Head of Charity, Nisa Retail