We are very proud of the importance the industry continues to place on winning a Retail Industry Award. Year on year, the awards raise their profile both within the trade and amongst consumers. Read what some of the past Retail Industry Awards winners had to say about winning an award.

“Everyone across the One Stop business I incredibly proud to have won this award for the second time in three years. “This award reflects the excellent customer service, hard work, passion, commitment, determination and going the extra mile every day in local communities that our franchisees, families and teams do for our customers and each other."

John Miller, Head of Franchise, One Stop

"Winning this award really does mean everything. It is a massive award and it means a lot to us. We were judged by people who really knew their stuff and it is a very emotional win for us. It is amazing.” Director Adam Vincent added: “To be among all these other retailers that are successful in their own right is nice in itself, but to be singled out as a winner tonight is absolutely amazing.   We have got 85 people who work for us back at the store and this goes to all of them and all of our customers.” Dike & Son also scooped the Digital Engagement award in recognition of its innovative online shopping platform and welltailored social media strategy, while Nash & Gardner’s Budgens of Islington was additionally named independent Frozen Food Retailer of the Year. Co-owner Paul Gardner said: “We have put a lot of effort  into the growing frozen category and we are just really delighted to have won.”

Andy Dike, Store Owner, Dike & Son

“It’s been another great year for Spar. The global model has been delivered locally with passion and integrity by our independent, entrepreneurial9 Spar retailers. We’ve invested in our formats, customer missions, own-brand  and a selling plan that does what it says on the tin. “We are delighted to have won this prestigious Retail Industry Award.” Spar invested more than £15m in a marketing programme covering social media, sampling and point-of-sale underpinned by further development of own-label products including a new range of wines for   “great all round package.”

Debbie Robinson, Managing Director, Spar UK

“We couldn’t be more proud to be awarded such a significant accolade. As we celebrate 10 years of supporting local communities, more than £10m raised and more than 10,000 individual donations, to now be recognised this way really is the icing on the cake. Thank you to all the Nisa retailers who continue to support the charity with such gusto.” A new mechanic introduced in May this year means all products featured on the Nisa consumer leaflet now carry a contribution to the charity. Judges liked the fact the initiative made it easy for independent retailers to support their local communities by finding good causes for them to back."

Kate Carroll, Head of Charity, Nisa Retail